If you deem the product to be faulty we will happily replace your good/s or refund your money subject to the following:

1. Please email us at anthosflowerscanberra@gmail.com or call our store (02) 62411249 letting us know of your concerns in relation to the good/s within 48 hours of receiving the good/s.
2. Good/s will NOT be refunded where there has been a change of mind, or after the 48hr period.
3. The good/s need to be returned back to Anthos Flowers within 48 hours of Anthos Flowers accepting the return of the goods,
4. Once we have received the good/s and are satisfied with your concerns we will either replace the good/s or issue a refund for the purchase price of the applicable item and the original freight that we charged within 7 days of receiving the returned good/s. We will always work with you to rectify a problem.